POS Fails to Start

If the actions mentioned on this page do not resolve the issue, please contact Solteq Customer Service:

• Phone: 09 5422 5421

• Email: asiakastuki@solteq.com

If your POS software or hardware does not turn on or fails to start, follow the steps below:

If the POS Software Fails to Start

1. Restart the POS hardware from Windows menu.

   • If you can’t access the Windows menu, shutting down the device from the power button is also an option.

If the POS Hardware Fails to Start

1. Check that all the cables are properly attached to the POS hardware.

2. Try plugging the POS power cord to another outlet.

3. Unplug the POS hardware for approximately 30 seconds and try starting POS.

   • If POS seems to power on, but you are unable to access Windows desktop due to an error, restart the POS.