Order Statuses

Status	When the status occurs	Possible further actions
Completed	Order is fully ready: paid with a receipt printed, and ready in the Kitchen.	Order can be voided during the same business day or refunded on POS.
Fully refunded	Order has been fully refunded for a customer.	None.
Parked	Order is currently parked on a table.	Order can be unparked from the POS or cancelled from the Back Office.
In kitchen	Order is currently in the Kitchen, waiting to be prepared.	Order can be set as Ready in the Kitchen.
Partially refunded	Order has been partially refunded for a customer.	Order rows that have not yet been refunded can be refunded on POS.
Awaiting for approval	Order is currently awaiting for approval in the Kitchen.	Order can be approved or rejected in the Kitchen.
Pending	Order is waiting to be paid on an external system.	Customer needs to either pay or cancel the order on the external system.
Cancelled	Order has been cancelled.	None.
Voided	Order has been voided on the POS. Voiding can only be done during the same day as the original order was made.	The voided receipt can be copied on the POS, if there is a need to change the payment method after the payment has been made.
Unfinished	Order is waiting for payment receipt printing	Order can be marked as Ready in the Back Office, if only receipt printing is missing. See Order Events.
Unpaid in external system	Order could not be set as paid on an external system due to a technical issue.	Order should be manually set/checked as paid on the external system. After that, the order can be set as Ready from the Back Office.
Unsent to Kitchen	Order could not be sent to the Kitchen. Usually this is because of a technical problem in the Master workstation	Order can be manually sent to the Kitchen from the Master workstation.