Cancelling Orders Sent to Kitchen

Sending a notification about a cancelled order to Kitchen requires that the Allow order cancellation on Kitchen switch has been set to ON in Store Configurations.

Orders already sent to kitchen can be cancelled by clearing the receipt.

A separate pop-up notification will appear in top of the Basket to indicate that order cancellation was successful.

Cancelled order on POS.png — Order cancellation notification in POS

If a Kitchen Tablet is used, Kitchen staff must also confirm the cancellation by pressing Confirm Cancellation in the Kitchen Tablet.

Cancelled order.png — Cancelled order waiting for confirmation in Kitchen Tablet

If a Kitchen Printer is used, the cancellation of the order will be printed out.

Cancelled printout.png — Example of a cancelled order printout

Orders sent to kitchen are also cancelled when the order is refunded or voided.