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Deployment Guide
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for Retail and Restaurant

English

Finnish

Main

Contact Solteq
Deployment Guide
Product Page

Main

Release Notes

Tips for Using the Manual
Glossary

Basics

Registering a Company in Solteq Commerce Cloud
Logging in to the Back Office
Screen Resolution Recommendations for Back Office Usage

Barcode Scanning

Quick Access Barcode Reader in the Back Office

Setting Up the Barcode Scanner for POS and Back Office

HP HR2150 Solteq Commerce Cloud POS Configuration for USB HID mode

Setting Up a Dedicated Barcode Scanner for POS

HP HR2150 Solteq Commerce Cloud POS Configuration for Simple COM

Reading Barcodes on POS
Handling Barcodes with Embedded Weight/Price
Special Barcode Handling with Input Masks

Back Office Functions

Products

Product Management

Product Types

Common Settings for All Product Types
Basic Product Settings

Custom Product Settings

Cooking Instructions
Start with Extra Ingredients on POS

Sizes for Custom Products

Ingredient Options for a Custom Product
Product Options for a Custom Product
Ingredients for a Custom Product
Products for a Custom Product
Extra Ingredients for a Custom Product

Service Product Settings
Variant Product Settings
Gift Card Product Settings
Open Products

Adding a New Product

Creating Takeaway Products
Example: Creating Draft Beverage Products

Editing Product Information
Enriching Product Information with GS1 Synkka Service
Deleting Products

Mass Exporting and Importing Products

Exporting and Editing the Product List
Exporting All Product Information from the Back Office
Basic Product Excel Fields
Creating Variant Products with Excel Import

Utilizing Recipes: Video Tutorials
Mass Changes to Product Prices with Excel: Video Tutorials
Products with Embedded Weight/Price in the Barcode

Categories

Creating Category Types and Categories
Using Categories to Create Variants

Assortments
Pawns

Shelf Labels

Changing the Price in Shelf Labels for One Product

Zebra Shelf Label Printers

Configuring Zebra Shelf Label Printers for Solteq Commerce Cloud Usage
Printing Shelf Labels with a Zebra Printer

Ingredients

Dosing Groups
Exporting, Importing, and Editing Ingredients in Excel Format
Deleting Ingredients

Stock Handling

Changing the Name and/or Store Allocation of a Stock
Adding a New Stock

Inventory

Create Inventory with Excel Import
Initial Inventory
Inventorying Stock Items with Embedded Weight Data in the Barcode

Transaction Orders

Creating Purchase Orders

Transferring Products from One Stock to Another

Handling Differences in Expected and Received Quantities

Creating Loss of Stock with a Transaction Order
Importing Purchase Order Data with Excel
Custom Reason Codes for Stock In/Out Transactions
Creating Orders for Variant Products
Adding Products with Embedded Weight in the Barcode to a Purchase Order

Transactions

Searching for Stock Transactions with a Barcode Containing Embedded Weight

Stock Insight

Sorting and/or Filtering the Stock Insight View
Modifying Stock Item Inprice
Exporting Stock Insight Data from the Back Office
Importing Stock Item Information to the Back Office
Removing Stock Items from a Stock
Searching for Stock items with Embedded Weight/Price Data in the Barcode

Stock Handling: Video Tutorials
Creating Stock Out (Loss/Waste)
Selling a Product from Another Stock

Stock Items

Creating Stock Items

Creating Stock Items in the Stock Items View
Mass Editing/Creating Stock Items with Excel Export/Import
Creating Stock Items by Using Transaction Orders
Cloning a Stock Item

Changing the Base Unit Details of A Stock Item
Changing the SKU for a Stock Item
Deleting Stock Items
Removing GS1 Synchronization from a Stock Item
Generating Your Own Barcodes for Stock Items
Stock Items with Embedded Weight/Price in the Barcode

Using PAR Levels for Semi-Automated Stock Handling

Setting Up PAR Levels for Stock Items
Preordering Products to Stock
Restocking a Stock from a Central Stock

Reservations

Stock Tool

Checking the Quantity of a Product in Stock Tool
Receiving Products in Stock Tool
Creating Loss in Stock Tool
Add Products to Inventory in Stock Tool
Performing Stock Correction in Stock Tool
Scanning Barcodes with Embedded Weight/Price Data in Stock Tool

Orders

Order Details
Order Statuses
Order Events
Receipt Id Generation Rules
Sending Receipts via E-mail

Customers

Adding New Customers in the Back Office
Company Customer's Profile Information

Private Customer's Profile Information

Anonymizing Private Customers

Retrieving Anonymized Customer Data

Restricting Private Customers

Customer Groups
Customer Identifiers

Exporting and Importing Customer Information with Excel

Exporting Customer Information

Importing Customer Information

Generating New CustomerCard Identifiers with Excel Import
Creating New Customer Groups with Excel Import

Customer Export/Import Excel Fields

Gift Cards

Gift Card Details

Editing Gift Card Details
Revoking a Gift Card
Regenerating the Gift Card PDF
Resending a Gift Card from the Back Office

Gift Card Templates
Creating Gift Cards in the Back Office
Pre-Created Gift Cards
Creating a Gift Card in the POS
Payment with a Gift Card
Balance Check for Gift Card
Exporting Gift Card Information to Excel Format
Accounting for Gift Cards
Extending the Gift Card Validity Period
Example: Ticket with 10 Uses
Example: Admission Ticket to an Event

Configurations

Company Configurations

Creating Stores
Customizing Receipt Texts and Layout
Money In/Out

Store Configurations

Price Correction Settings
Webshop Settings

Kitchen Settings

Kitchen Areas

Table Planner Settings
Seat Handling Settings
Delivery Settings
Pick-Up Settings
Extended Refunding Receipt
Merge Products
Opening Hours
Override Company Configuration
Enabling Pay at Table

Workstation Configurations

POS Service
Kiosk Service

Payment Service

Changing the Lunch Voucher Minimum and Maximum Values
Adding a Standalone Payment Terminal

Interaction Service

Configuring Customer Displays

Configuring 2-Line Customer Displays

Installing and Configuring 2-line Aures Yuno Display
Installing and Configuring 2-Line HP LM920 Pole Display

Configuring POS/FCM Info Lights

Print Service
Kitchen Service
Input Service

Currency
Input Masks
Refund Reasons
Translations
Settlements

Payments

Activating Paytrail

MobilePay

Activating Vipps MobilePay POS Payments

Payment Terminals

Nets Payment Terminals

Setting up Ingenico Lane 3600 Payment Terminal

Poplapay Payment Terminals

Setting up Yomani Payment Terminals
Setting up Yoximo Payment Terminals

Setting up Castles Technology Payment Terminals

Set up the Device (V3P3 Cashier)
Set up the Device (V3M2 Mobile)
Update (or Create) the Card Payment Settings in the Back Office
Test the Castles Technology Payment Terminal
Troubleshooting for Castles Technology Payment Terminals

Payment Terminal Troubleshooting

Troubleshooting Payment Terminal Connection Problems

Verifone Payment Terminals

Setting Up Verifone Payment Terminal

Edenred Payment Confirmation Settings

Pricing

Using Store-Specific Pricing

Creating a New Price List in the Back Office
Exporting/Importing Price Lists in Excel Format

Defining New Regular Prices in Advance

Discounts

Create a New Discount
Reason Codes
Campaign Products in the POS
Customer Prices versus Campaign Prices
Utilizing Discounts: Video Tutorials
Maximum Discount Rules

Accounting

Activate Accounting in the Back Office
Account Scheme
Accounting Rules
Internal Invoicing Rules
Cost Units
Accounting Report

Statistics

Statistics Export
POS Journal
Sales Summary
Top 20 Products
Product Categories
Hour Statistics
Cash Report
Grouped Sales Report
Monthly Report
Discount Report
Alcohol Sales and Purchases Reporting for Valvira

POS Installer

Workstation Installation
Self-Service Terminal Installation
Setting UP WLAN Connection for Payment Terminal

Webshop

Adding Webshop Documents
Google Analytics Support for Webshop
Webshop Open Hours Settings
Accepting Pre-Orders Outside of Web Shop Opening Hours
Set Behaviour of "Customize" Button in Webshop
Closing Webshop Temporarily

Designer

Creating a POS Layout

Defining POS Layout Basic Data
Creating POS Tabs
Creating Tiles for POS Layout

Modifying POS Layout
Changing the Workstation Layout

Table Planner

Users

User Management in the Back Office

Inviting New Users to Solteq Commerce Cloud

POS Users

POS User Details
Adding a New POS User
Exporting and Importing POS User Information

User Groups

Personnel Ledger

Personnel Ledger: Video Tutorials

Media

Contract Catering

Fast Contract Meals

HP HR2150 POS Configuration for FastContractMeals App
Fast Contract Meal Info Lights

Subsidized Meals

Messages

Services

Method Codes
Place Codes

POS Functions

Logging in to the POS
Starting and Ending the Shift in POS
Generating a Receipt
Adding Products to the Basket
Adding a Custom Note to a Basket Product Row
Parked Orders
Splitting a Receipt
Searching for Receipts in the POS
Clearing a Receipt

Payments and Refunds

Payment
Payment with Several Payment Types
Making a Refund with a Receipt

Making a Refund without the Original Receipt

Refunding a Pawn in Refund Mode
Refunding a Pawn with a Negative Row

Voiding a Receipt
Changing the Payment Method After a Payment Has Been Made
MobilePay Payment

Discounts and Price Increases

Applying a Discount to the Basket Total Price
Applying a Product-Row Specific Discount
Applying a Product-Row Specific Price Increase
Applying a Price Increase to the Basket Total Price

Adding a Customer to the Basket

Viewing Customer Details in POS

Exchanging a Product to Another
Gift Card Payments
Gift Card Balance Check
Lottery Sales
Payments with Other than the Default Currency

Cancelling Orders Sent to Kitchen
Modifying Orders Sent to Kitchen
Split Payments for Restaurants and Bars

Daily Cash Settlement

Using the Money In/Out Actions

Gift Cards in POS

Creating a Gift Card
Reloading a Gift Card

POS Software Version Update
Changing the Product Name in POS

Creating New Products in the POS

Create a New Non-GS1 Product in the POS (Stock Handling not Supported by Company)
Create a New Non-GS1 Product in the POS & Add it to Stock Handling
Create a New GS1 Product in the POS (Stock Handling not Supported by Company)
Create a New GS1 Product in the POS & Add It to Stock Handling

Checking the Stock Balances of Products on POS
Checking the Workstation Status
Using the Table Planner in POS

Using Seat Handling in POS

Using Seat Handling: Video Tutorials

Reports
Flagging Age Verification Attempts on POS
Selecting the Delivery Method
Tagging
POS Info Lights
Setting the Delivery Status for Product Row(s)

Kitchen Flows

Defining Kitchen Service Settings for a Store
Fast Food Kitchen Flow with Ingredient Options in POS and Webshop: Video Tutorial
Setting Up the Customer Order Status Display

Using Kitchen Areas

Configuring Kitchen Areas in the Back Office
Kitchen Areas in the Kitchen

Solteq Kitchen App

Self-Service Kiosks and Checkouts

Defining Kiosk Service Settings
Product Layout in the Restaurant Kiosk

Screens with Examples

Restaurant Kiosk Screens
Retail Self-Service Checkout Screens

Mobile POS

Ordering Mobile POS Devices
Taking the Mobile POS Device into Use
Authentication for Mobile POS
Installing Mobile POS
Navigation in Mobile POS
Mobile POS Sales
Voiding, Refunding, Reprinting and Copying Receipts in Mobile POS

Integrations

Add-Ons

Cardu

Cardu Data Migration

Fortnox
Eventim
Netvisor
Rentle
Skidata

Troubleshooting

Hardware Troubleshooting

Aures Yuno Hardware Troubleshooting

Error Notifications

Back Office Error Notifications

Troubleshooting Articles

POS Requires Reauthentication
POS Is Unresponsive
POS Fails to Start
Unable to Print Out Receipts
Unable to Print Out Kitchen Printouts
Kitchen Tablet Is Not Functioning
Poplapay V3M2 Is Not Functioning
Poplapay V3P3 Is Not Functioning
Verifone Yomani Is Not Functioning
Verifone P400 Is Not Functioning

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Back Office Error Notifications

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