Back Office Error Notifications

Error Message	Is Displayed When	Meaning	Actions to take
Active tokens limit reached	Invoking for a new authorization token.	Additional users can not currently get the token.	Some user has to log out to enable other to log in Use already added API tokens or remove old tokens.
Add account failed	Creating a new account in Accounting.	The server did not allow to create a new account.	Try to create the account again later.
Add inventory failed	Adding a new inventory to a stock.	Adding the inventory for specific stock was rejected by the server.	To prevent losing your products data, do not close your browser window (if possible); then try again later.
Add transaction order failed	Creating a new purchase order.	Adding the purchase order for a specific stock was rejected by the server. There may be problems in the basic purchase data or product data.	To prevent losing your products data, do not close your browser window (if possible); then try again later.
Authorization declined	Making a payment on POS.	Client was not authorized to make the payment.	Contact administration.
Delete account failed	Deleting an unused account in Accounting.	There has been a server problem with deleting the account.	Try again later.
PIN code is already in use	Attempting to create a new user or update existing user’s information.	The PIN code has been already used by other user, and cannot be used.	Change the user’s PIN code and try to save the changes again.
Error! Try perform action again	Clicking the Is Active toggle switch on the Users list.	Error occurred on the server while trying to enable/disable a user.	Refresh the page in the browser and try again.
Failed	Usually when saving data.	An unexpected error occurred when saving data.	If the problem persists, contact administration for more information.
Order could not be created in external system	Creating an order in an external system.	A server error occurred when creating the order in the external system.	Contact Solteq Customer Service: Tel. 09 5422 5421, or send e-mail to asiakastuki@solteq.com
Failed sending order to kitchen	Service is trying to send the order to Kitchen Service.	Communication problem between services, or other server error.	Contact Solteq Customer Service: Tel. 09 5422 5421, or send e-mail to asiakastuki@solteq.com
Failed setting order payed in external system	Attempting to pay for an order in an external system.	Order could not be paid in the external system because of a temporary communications problem or erroneous message.	If the order is left in this status, set the order as Paid manually in the external system, and then also set it as Paid in the Back Office.
Could not upload the file. Please try again.	Importing a translation file or inventory.	Server had an issue with processing the file.	Check that the file is in correct format, and/or that its contents are not faulty or corrupted, and try again.
Fiscal failed	Fiscal Service is trying to process an order.	Fiscal Service had a problem with processing an order.	Problems in Fiscal Service must be corrected before sales can be resumed. Contact Solteq Customer Service: Tel. 09 5422 5421, or send e-mail to asiakastuki@solteq.com
Incorrect PIN	POS customer entered an incorrect PIN during payment.	POS client put incorrect PIN	The customer must enter a correct PIN.
The columns number in document is invalid	Importing translation or gift card file.	The file had incorrect columns number.	Correct the columns number in the file.
Invalid email address	Creating a new customer.	The entered user e-mail was incorrect.	Check the e-mail address and try to save the user information again.
Invalid File	Importing any kind of file into the system.	Usually the file was not selected for import, or was corrupted	Correct the sent file and try to import it again
Oh no! Incorrect data. Please check.	Saving workstation configurations.	There is a data issue in the workstation configurations form.	Check the fields and correct any errors.
Please check your computer time settings. Cannot login due to invalid time.	Trying to login into the Back Office.	Your computer has an invalid date-time zone for the system login.	Change your operating system time zone and try again.
Problem occurred while document processing	Importing translations file.	Data from file was loaded by the server, but it cannot be saved in the database.	Check if the data in the translations file is correct and try to import the file again.
Product already on the list	Trying to find an already found product in Stock Tool.	The product is already on the found list.	N/A
Remove inventory failed	Trying to remove an inventory.	Inventory with added products cannot not be removed.	There is no option to remove an inventory with added products. If you want to change the data, contact the administrator.
Save configuration failed.	Saving data in Configurations.	A temporary error in the system, or the configurations contain erroneous data.	Check if the configuration data has faulty or duplicated values.
Save customer failed.	Saving customer details.	A server error occurred when saving customer data.	Check if the customer data is correct and then try to save it again.
Save ingredient failed.	Saving an ingredient page	A server error occurred when saving ingredient data.	Check if the ingredient data is correct and then try to save it again.
Save Money In/Out Failed	Saving Money In/Money Out data	A server error occurred while saving money in/money out data.	Check if the money in/out data are correct and then try to save it again.
Saving Payment Configuration Failed	When saving Payment Serviceconfigurations.	A server error occurred when saving payment data.	Check whether the payment data is correct and then try to save it again.
Save product failed	Saving product details.	A server error occurred when saving product data.	Check if the product data is correct and then try to save it again.
Service not available at the moment	Accessing the Back Office website.	There is a connection issue between UI and cloud services.	Try to access again later.
Update account failed	Saving an account in the Accounting	A server error occurred while saving accounting data.	Check if the account data is correct and then try to save it again.
Update Categories Failed	Updating category info for a product.	A server error occurred when assigning category to product.	Check that the categories assigned to the product are not corrupted or duplicated. Then try save the data again.
Update configuration failed.	Updating configuration data.	A server error occurred while saving configuration data.	Check that the configuration data is not corrupted or duplicated.
Update Currency Failed	Updating currency data.	The updated currency values are incorrect.	Check unless the currency doesn't exist yet and value is correct.
Update DataProvider Failed	Updating data provider data.	A server error occurred while updating data provider data.	Check whether data provider data is correct. If there are errors, correct them and save the page again.
Update ingredient failed	Updating ingredient data.	A server error occurred when saving ingredient data.	Check if ingredient data is correct and then try to save it again
Update input mask failed	Saving input mask values.	Incorrect data was entered in the input mask form.	Correct the input mask form data and save it again.
Update product failed	Updating product details.	A server error occurred when updating product data.	Check if product data is correct and then try to save it again.
Update Settlements Failed	Updating settlement details	A server error occurred while saving settlement data.	Please check an entered settlement data and try to save it again
Value is not unique	Saving payment terminal details.	The entered data is duplicate of existing data.	Remove duplicated values.
You cannot set fixed price for all products	Saving discount products price.	There was an attempt to save data with fixed price for all products.	It is possible to set discount percent values for a group of products or set fixed price individually for each product.