A hotfix package will be released today September 9th, 2026 to Solteq Commerce Cloud. It will fix a problem that caused ingredient and product option selections to be missing from the final receipt in certain circumstances. The hotfix is applied to the Kiosk module only. Back Office, POS (normal & pilot), Mobile POS and the integrated webshop will all be functioning normally and without any interruptions.
for Retail and Restaurant
for Retail and Restaurant
Breadcrumbs

Kitchen Tablet Is Not Functioning

If the actions mentioned on this page do not resolve the issue, please contact Solteq Customer Service:

If your kitchen tablet application is not working as expected, follow the steps below. If the first step does not resolve your issue, move on to the second step.

  1. Check that the internet connection is working on both POS and the kitchen tablet.

    • We recommend that the POS and kitchen tablet devices are connected to the same network.

  2. Check kitchen tablet application settings.

    • Kitchen Service Host and Kitchen Service Port should match for the tablet to work.

  3. Restart the application.

  4. Restart the kitchen application device.

  5. Restart the master workstation of the Store.