A hotfix package will be released today September 9th, 2026 to Solteq Commerce Cloud. It will fix a problem that caused ingredient and product option selections to be missing from the final receipt in certain circumstances. The hotfix is applied to the Kiosk module only. Back Office, POS (normal & pilot), Mobile POS and the integrated webshop will all be functioning normally and without any interruptions.
for Retail and Restaurant
for Retail and Restaurant
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POS Fails to Start

If the actions mentioned on this page do not resolve the issue, please contact Solteq Customer Service:

If your POS software or hardware does not turn on or fails to start, follow the steps below:

If the POS Software Fails to Start

  1. Restart the POS hardware from Windows menu.

    • If you can’t access the Windows menu, shutting down the device from the power button is also an option.

If the POS Hardware Fails to Start

  1. Check that all the cables are properly attached to the POS hardware.

  2. Try plugging the POS power cord to another outlet.

  3. Unplug the POS hardware for approximately 30 seconds and try starting POS.

    • If POS seems to power on, but you are unable to access Windows desktop due to an error, restart the POS.