If the actions mentioned on this page do not resolve the issue, please contact Solteq Customer Service:
-
Phone: 09 5422 5421
-
Email: asiakastuki@solteq.com
If your kitchen receipt printer has problems with printing receipts, follow the steps below. If the first step does not resolve your issue, move on to the second step.
-
Check that the receipt printer has
-
thermal paper inserted, and
-
that the paper has not been jammed, and
-
that the paper has been loaded correctly.
-
-
If your kitchen printer is not connected to the POS with a cord, check that the internet connection is working in the POS and in the kitchen printer.
-
Restart the printer.