A hotfix package will be released today September 9th, 2026 to Solteq Commerce Cloud. It will fix a problem that caused ingredient and product option selections to be missing from the final receipt in certain circumstances. The hotfix is applied to the Kiosk module only. Back Office, POS (normal & pilot), Mobile POS and the integrated webshop will all be functioning normally and without any interruptions.
for Retail and Restaurant
for Retail and Restaurant
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Unable to Print Out Receipts

If the actions mentioned on this page do not resolve the issue, please contact Solteq Customer Service:

If the receipt printer of your POS has problems with printing receipts, follow the steps below. If the first step does not resolve your issue, move on to the second step.

  1. Check that the receipt printer has

    1. thermal paper inserted, and

    2. that the paper has not been jammed, and

    3. that the paper has been loaded correctly.

  2. Restart the receipt printer.

  3. Restart the POS hardware and receipt printer.

  4. Unplug the receipt printer from the electrical outlet and POS hardware for approximately 30 seconds. Plug the cords back in after this.

  5. Plug the cord between receipt printer and POS hardware to another USB slot.