A hotfix package will be released today September 9th, 2026 to Solteq Commerce Cloud. It will fix a problem that caused ingredient and product option selections to be missing from the final receipt in certain circumstances. The hotfix is applied to the Kiosk module only. Back Office, POS (normal & pilot), Mobile POS and the integrated webshop will all be functioning normally and without any interruptions.
for Retail and Restaurant
for Retail and Restaurant
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POS Is Unresponsive

If the actions mentioned on this page do not resolve the issue, please contact Solteq Customer Service:

If your POS software or hardware is unresponsive to touch or clicks by the user, follow the steps below:

  1. Restart the POS hardware from Windows menu.

    • If you can’t access the Windows menu, shutting down the device from the power button is also an option.

  2. Try shutting down the device for approximately 30 seconds. After this time, start the device again.