|
Status |
When the status occurs |
Possible further actions |
|---|---|---|
|
Completed |
Order is fully ready:
|
Order can be voided during the same business day or refunded on POS. |
|
Fully refunded |
Order has been fully refunded for a customer. |
None. |
|
Parked |
Order is currently parked on a table. |
Order can be unparked from the POS or cancelled from the Back Office. |
|
In kitchen |
Order is currently in the Kitchen, waiting to be prepared. |
Order can be set as Ready in the Kitchen. |
|
Partially refunded |
Order has been partially refunded for a customer. |
Order rows that have not yet been refunded can be refunded on POS. |
|
Awaiting for approval |
Order is currently awaiting for approval in the Kitchen. |
Order can be approved or rejected in the Kitchen. |
|
Pending |
Order is waiting to be paid on an external system. |
Customer needs to either pay or cancel the order on the external system. |
|
Cancelled |
Order has been cancelled. |
None. |
|
Voided |
Order has been voided on the POS. Voiding can only be done during the same day as the original order was made. |
The voided receipt can be copied on the POS, if there is a need to change the payment method after the payment has been made. |
|
Unfinished |
Order is waiting for
|
Order can be marked as Ready in the Back Office, if only receipt printing is missing. See Order Events. |
|
Unpaid in external system |
Order could not be set as paid on an external system due to a technical issue. |
Order should be manually set/checked as paid on the external system. After that, the order can be set as Ready from the Back Office. |
|
Unsent to Kitchen |
Order could not be sent to the Kitchen. Usually this is because of a technical problem in the Master workstation |
Order can be manually sent to the Kitchen from the Master workstation. |