You can revoke gift cards in the Back Office.
Revoking a gift card cannot be undone later.
The reason for revoking the gift card will be visible in the gift card details.
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In the Gift Cards view, select a card by clicking it. Gift card details are displayed.
Gift card details -
Click Revoke.
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Enter the reason for revoking the card in the Reason field.
Reason for revoking the gift card -
Click Revoke to confirm.