A hotfix package will be released today September 9th, 2026 to Solteq Commerce Cloud. It will fix a problem that caused ingredient and product option selections to be missing from the final receipt in certain circumstances. The hotfix is applied to the Kiosk module only. Back Office, POS (normal & pilot), Mobile POS and the integrated webshop will all be functioning normally and without any interruptions.
for Retail and Restaurant
for Retail and Restaurant
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Troubleshooting Parked Orders

If you are unable to find a parked order which should be visible in the Parked orders list, this may be because

  • the order has been unparked on another POS, or

  • there has been a synchronization error between POS and the Solteq Commerce Cloud Back Office, or

  • the POS was frozen after unparking an order, and had to be restarted by force.

In this case:

  1. Press the Show Unparked tile in Parked orders view to display the list of unparked orders.

    Show unparked.png
    Show Unparked tile

  2. Select the order you want from the list to continue with it.