Release Notes 11/2025

Updates Related to Customer Handling

This software release contains a number of new features and improvements to existing features to facilitate customer handling both in the Back Office, POS, as well via API.

Custom Identifiers for Customers

In addition to the default identifiers in Solteq Commerce Cloud, you can now create custom identifiers which can be added to customer profile information.

You can view and manage customer identifiers in the Customer Identifiers view of the Back Office. To access the view, click Customers in the Back Office menu, and select Customer Identifiers.

For more information, see Customer Identifiers.

Changing Company Customer’s Tax Code

You can now change company customer’s tax code in the Back Office, if needed.

You can only change the tax code if the Validate tax codes for company customers setting is not enabled in Company Configurations | Settings.

1. Go to company customer’s profile information

2. Click Edit to edit the tax code (as well as other details as needed).

   

3. Click Submit to save your changes.

Extended Customer Search in POS

POS users can now search for customers in POS using any the following criteria:

• Name (First, Last and Company Name)

• Phone number

• City

• Postal code

• Customer Identifier

  • If the Type of the identifier is Number, you can use just one character as the search criteria.

• Email

• Tax code

The same search criteria (with the addition of Reference) can also be used in Parked Orders.

This feature can be used if the Use extended order park search on POS setting has been enabled in Company Configurations.

Press the new Find by Customer tile to display the Find Customers view.

Defining Allowed Products for Customers

It is now possible to limit the products that customers can buy, if needed. You can do this by defining Allowed Products in the (private or company) customer’s profile information. You can select single product(s), or product category/several categories.

If the customer tries to purchase a not allowed product, an error message will be displayed in POS, and the product is not added to the Basket.

Last Purchase Date in Customer Details

Customer’s last purchase date is now included in both Customers list and customer profile information (both private and company customers).

Before last purchase date and After last purchase date can also be used as filtering criteria for the customers.

Additional Information in POS Customer Details

The following details are now visible in customer information in POS:

• Customer’s last purchase date

  • Last Purchase Date is set for orders made on POS. Other applications (for example Contract Catering) do not set it.

• Customer creation date

• User who has added customer to Solteq Commerce Cloud

• Company Customer details displayed in POS now include contact phone numbers.

Editing Customer Details in POS

Customer Details in POS now include a Go to Back Office button. When pressed, it will display the customer’s profile information in the Back Office, if the POS user belongs to a user group with Read Customers permissions. If the POS user belongs to a group with Modify Customers permissions, the user can also edit the customer profile data.

After you have changed customer details in the Back Office, press the Refresh button to display the updated information in the POS.

Editing Customers' Credit Allowed Information

You can now define in user group permissions whether the users of a particular group are allowed to

• change a (private or company) customer’s Credit Allowed setting from Yes to No or vice versa

• modify company customer contact details if the customer has Credit Allowed set to Yes in its details

• modify (private or company) customer’s all details, if the customer has Credit Allowed set to Yes

Defining Regular Prices for Customers and Customer Groups

When creating price lists, you can now define that the new regular price(s) for the product(s) are only available for certain customers or customer groups: the Regular Price view contains a new section where you can select the customers and/or customer groups.

CustomerCard support for Fast Contract Meals

CustomerCard type identifiers can now be used with FastContractMeal feature.

Preventing Anonymizing/Restricting Customers on an Open Order

Customers cannot be anonymized or restricted, if they have been assigned to an open order.

Excel Template for Importing Customer Information

Customer Excel templates for both private and company customers are now available for downloading in the Customers view. The templates can be used for importing customer data to Solteq Commerce Cloud.

For more information, see Exporting and Importing Customer Information with Excel.

New POS Features

Several new features are available for POS users in this software update.

Adding a Custom Note to a POS Basket Row

POS users can now add free text to a specific basket row by pressing the row and entering the test in Custom Note field. The custom note can also be included in the receipt, and will be visible in the order in the Back Office.

Delivery Statuses on POS Basket Rows

POS Users can now mark delivery statuses on Basket rows. You can enable/disable this feature in Company Configurations.

Merge Products must be disabled in Store Configurations (separately for all Stores) in order to use this feature. If you try to enable this feature without disabling Merge Products, an error message will be displayed.

The two possible statuses and their corresponding icons are the following.

Icon	Status
	Ready to be delivered
	Delivered

For more information and instructions for use, see Setting the Delivery Status for Product Row(s).

Manual Price Increase in POS

Whereas before it was only possible to create reason codes for discounts, it is now possible to create reason codes for price increases as well. In addition, the same reason code can be used for both discounts and price increases.

Only reason codes whose type is Discount or Both types can be selected for reason codes when creating a new discount.

You can create new reason codes in the Reason Codes view (formerly Discount Reasons) of the Back Office, and select whether the reason code type is Both, Discount, or Price Increase.

Price increase can be manually applied in the POS if the user belongs to a user group which has Allow price increase permission.

When the permissions are in place, POS users can apply price increase to individual Basket rows or Basket total price by entering the price increase in amount of currency or percentage of the price, and then pressing Minus tile. The price is then adjusted accordingly.

After the appropriate reason code has been selected, the price increase is then applied to the Basket contents.

For more information and instructions, see Applying a Product-Row Specific Price Increase and Applying a Price Increase to the Basket Total Price.

Reason Code POS Display Improvements

Visual improvements have been made to the POS UI in regards to the reason code selection for both discounts and price increases.

Changes Related to Order Parking

Parking Partially Paid Orders

It is now possible to park orders which have been partially paid (one or more rows). This feature can be used for orders coming from an external interface (such as webshop) which may contain paid rows, for example.

If an order has been partially paid, it can be modified only after the payment has been removed.

This feature needs to be separately activated by Solteq. Please contact Solteq Customer Service for more information.

Blocking Parking Orders without a Customer

It is now possible to prevent parking orders in the POS if an customer has not been selected for the order. You can enable/disable this feature in Company Configurations.

When the setting has been enabled, the error message below will be displayed in POS if you try to park and order without an customer,

Cash Settlement-Related Updates

Bank Import Form

It is now possible to generate a bank import form which can be attached to cash deliveries which will be delivered to the bank. To use this feature you must enable Use bank import form in Settlements.

When Bank Import form has been activated, and POS user presses Accept after finalizing the daily cash settlement, a separate PDF document is generated.

Cash Breakdown Schemes

To facilitate Daily Cash Settlements, you can define a cash breakdown scheme for the main currency in Currency view of the Back Office.

Support for New Devices

With this software release, new types of devices can be taken into use with Solteq Commerce Cloud.

POS/FCM App Info Light

You can configure POS info lights into use in Workstation Configurations. They can be used with

• the regular POS functionality to inform your customers about the state of the POS (closed or available), or

• with the Fast Contract Meal app to indicate whether the Fast Contract Meal payment was successful.

One info light per workstation can be used at a time. Solteq Commerce Cloud currently supports using Kuando Busylight Omega devices.

Example videos below.

POS

https://youtu.be/THHKh-xp-L8

FCM App

https://youtu.be/wfc6syv4JeE

https://youtu.be/W0eKGlwwy4s

For more information and instructions, see Configuring POS/FCM Info Lights and POS Info Lights.

Zebra Shelf Label Printer

Solteq Commerce Cloud supports printing shelf labels with Zebra Link-OS label printers which contain a wide range of features and options. The printers are connected wirelessly to Solteq Commerce Cloud; you can activate shelf label printing from any location you wish, using Back Office via a web browser.

https://youtu.be/BgQRJ8olzRchttps://youtu.be/G6N2usfsG-4https://youtu.be/CyUQDQkWNfc

For more information, see Configuring Zebra Shelf Label Printers for Solteq Commerce Cloud Usage and Printing Shelf Labels with a Zebra Printer.

Allow Giving Discount on the Cheapest Product in Advanced Buy X Get Y Discount

When creating Advanced buy X get Y type discounts, you can now define that the discount will be applied to the cheapest product: when creating the discount, select the Give discount from the cheapest product checkbox in the discount settings.

New Service Industry Related Functionalities

This release contains a number of new features to facilitate providing various services such as laundry services, or (garment, shoe, bike, electronics…) repair services to your customers. These features are available when Services have been enabled in Company Configurations, and the Back Office users have been given the required permissions.

Create Method Codes and Place Codes

When the feature has been activated, the new Services menu item is added to the Back Office menu. It also contains Method codes and Place codes subitems.

You can add new method codes corresponding to service methods, as well as modify and delete existing ones in the Method Codes view of the Back Office.

For more information and detailed instructions, see Method Codes.

In addition to Method Codes, you can create Place Codes corresponding to service facilities, as well as modify and delete existing place codes in the Place Codes view of the Back Office. When you add a new Place Code, you must also define the amount of time it will take to complete the order: That is, when the customer can collect their items after dropping them off.

For more information and detailed instructions, see see Place Codes.

Service Information in Product Settings

When method codes and place codes are in place, you use them to define default service information for an individual product (such as Suit Cleaning) in its settings.

Services View

In the Services view of the Back Office you can define settings for individual drop-off service locations.

The following details can be defined:

• Store used as the drop-off location.

• Available Products (services available in the location.

  • If needed, you can also change the Method and Place Codes for these products for the purposes of this particular location.

• If needed, the delivery times defined in Place Code settings can also be modified for the purposes of this particular location.

For more information and detailed instructions, see Services

Tagging

By using the new Tagging feature, POS Users can add tags to the various items (shoes, garments, bikes, electronic devices etc.) that customers drop off to the Store.

In order to use this feature, Tagging must be enabled in Company Configurations and a separate Add tag tile must have been added to the POS layout.

Tags can be added to Basket contents after you have added all the products into the Basket. It is also possible to add tags first, and then add the products to the Basket.

When an order containing tags has been parked, the order can be found using tags as search criteria.

For more information and instructions, see Tagging.

Category Name Updates to Product Information

When changing the name of a category, the name change will now be reflected also in products/stock items which have the category already assigned to them.

Danish Language Support for Kiosk

Danish translations are now supported in Kiosk.

• Customers can select Danish as a language from the top-right corner language selector in the Kiosk screen.

• Danish translations are displayed for static UI texts, including buttons, dialogs, basket summary, and payment flow.

• Danish translations for product names and descriptions are displayed, if defined in the product details.

• Danish translations can be configured for messages in the Kiosk Service settings, including "Order ready" message and "Order" button.

Importing Danish translations in Translations view is yet supported.

API Updates

See https://apimanual.solteqpos.com/arn/release-notes-30-10-2025 for the latest updates to the Solteq Commerce Cloud API documentation.

Other Improvements and Fixes

• Variant products whose variants have SKU identifier defined for them can now be sold even if Stock Handling is not in use.

• Corrected the problem which appeared when the VAT percentage of a variant product was changed after a new stock item linked to the variant product had been created using a transaction order. If the purchase price was changed in the following transaction order, the VAT percentage information of the stock item was lost, and this was also updated to the selling product info.

  • The problem did not reappear when the stock item VAT was updated to the correct value on the stock item, and did not occur when the stock item was created by using the Excel import function for the transaction order.

• Corrected the following problem: When partially refunding an order that had discount on it, no discount was applied. This resulted in the refund being a bigger sum than the original sum.

• Corrected the following problem related to custom products: When the quantity of an extra ingredient was changed in POS, a new row appeared in the Basket resulting in multiplied (and also incorrect) information for this custom product.

• Corrected the problem which caused that when a customer was added to the Basket and gift card was used as the payment method, information about such customer was not actually linked to the order and was not present on the receipt, or included in the Back Office order details.